Products return

Withdrawal period

You have a 30-day withdrawal period (from receipt of the order) to return an item for exchange or refund.

How long does it take to get a refund?

If you wish to exercise your right of retraction, "Le site" is obliged to reimburse the sums paid by the customer, free of charge, with the exception of the return costs, which remain the responsibility of the customer. The refund is due within a maximum period of 15 days.

How long does it take to receive an exchanged product?

In the case of an exchange, please allow 4 to 5 working days from the date of dispatch of the package from you to receive your new order.

How long does it take for my product to come back from after-sales service?

Within the framework of an exchange after-sales service, it will be necessary to count most of the time a delay of 2 to 3 weeks as from the date of sending of the product on your behalf. This period can be extended in case of repair. This period may also vary depending on the brand.

Do I have a question?

You can contact the After Sales Service by e-mail via our contact form, or by phone at XX XX XX XX XX.